Frequently Asked Questions
Our in-house staff of experienced product and tax experts is ready to personally assist you. As a SuperForm Tax Forms customer, you'll receive free customer support over the phone, automatic updates, and unlimited access to our tax forms hotline service. This service delivers forms and instructions from as far back as 1970. One quick call or email gives you convenient access to virtually every form you'll ever need. See below for some of the frequently asked questions (FAQs) from our clients.
Software Version and Licenses
What is the latest version of SuperForm Tax Forms?
SuperForm Tax Forms is a web-based product and is continually updated as tax forms change. You can locate the latest version number from within SuperForm by going to Help > About. The version number will change each time we update the program.
Where is the licensing agreement?
See the STF Services Licensing Agreement
Can I try SuperForm Tax Forms?
Yes. You can register online for a free trial, or contact a sales representative at 800.541.0954.
How do I change the saved documents location?
Your documents can be saved on your computer or a network drive. To alter the location, select Edit > Preferences > General > Change and browse to the desired location.
How do I create a new client folder?
A client folder is created for each profile you create. To create a new profile/client folder select File > New Profiles > then select the desired profile and click OK.
How do I get the information from a profile to transfer to a form?
When a form is saved, SuperForm will prompt you to apply a profile. Browse to the desired profile, select the profile and click Open, then Save.
While viewing a form in SuperForm, select Edit > Apply Profile Information then browse to the desired profile, select the profile and click Open.
How do I delete saved documents I no longer want/need?
In SuperForm, select File > Open Saved Documents and Profiles > locate and select the folder or document you wish to permanently remove, then press the delete key on your keyboard.
How can I get a prior year form?
In SuperForm, go to File > New Documents > select the desired year from the “Tax Year” drop down menu. If you need an earlier tax form than those listed in the menu, contact the SuperForm forms hotline at 800.541.7197.
I can't find the form I need on the service. Now what do I do?
Please contact Technical Support for assistance.
Hours: Monday - Friday, 9:00 am - 5:00 pm ET